Refund policy

Return & Refund Policy

Last Updated: June 29, 2026

Thank you for shopping with Kamfort. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Please read this Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your order to request a return.

To qualify for a return, your item must meet all of the following conditions:

  • Be unused, unworn, and in its original condition.

  • Include all original tags, labels, accessories, and packaging.

  • Be free from signs of use, damage, or alteration caused by the customer.

  • Be accompanied by the original order confirmation or proof of purchase.

Returns that do not meet these requirements may be refused.

2. How to Request a Return

To initiate a return, please contact our Customer Support team before sending your item back.

Email: support@kamfort.shop

Please include:

  • Your full name

  • Order number

  • Reason for the return

  • Photos of the product (if damaged or defective)

Once your request has been reviewed and approved, we will provide detailed return instructions.

Return Address

Kamfort

Brignoles, Var 83170

Provence-Alpes-Côte d'Azur

France

Please do not send products back without prior authorization. Unauthorized returns may be refused.

3. Return Shipping

Unless the return is due to our error (such as receiving an incorrect, damaged, or defective item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance, as Kamfort cannot guarantee receipt of returned packages.

Kamfort is not responsible for items lost or damaged during return transit.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • Missing items

Please contact us within 48 hours of delivery at:

support@kamfort.shop

Include clear photographs showing:

  • The shipping package

  • The shipping label

  • The product received

  • The issue encountered

Once reviewed, we will determine the appropriate resolution, which may include:

  • Replacement

  • Refund

  • Store credit

  • Reshipment

5. Non-Returnable Items

For hygiene, health, and safety reasons, certain products cannot be returned once delivered.

These include, but are not limited to:

  • Opened skincare products

  • Opened beauty products

  • Opened cosmetic products

  • Personal care products

  • Products with broken safety seals

  • Customized or personalized products

  • Gift cards

  • Digital products

  • Downloadable products

  • Clearance items marked as Final Sale

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

6. Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different product, color, size, or variation, you should:

  1. Request a return (if eligible).

  2. Wait until your return is approved.

  3. Place a new order through our website.

This allows us to process your request more efficiently.

7. European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving your goods without providing a reason, in accordance with applicable consumer protection laws.

To qualify:

  • The item must be unused.

  • It must remain in its original condition.

  • Original packaging must be included.

  • Proof of purchase is required.

Certain exceptions apply for sealed cosmetic and personal care products that have been opened after delivery for hygiene and health protection reasons, where permitted by law.

8. Refund Process

Once your returned item is received, our team will inspect it to verify that it meets our return requirements.

We will notify you by email regarding the outcome of your return request.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 10 business days after approval.

  • Processing times may vary depending on your payment provider or financial institution.

Please note that your bank or credit card issuer may require additional time before the refund appears on your statement.

9. Late or Missing Refunds

If you have not received your refund after 15 business days following approval, please:

  • Check your bank account.

  • Contact your credit card provider.

  • Contact your payment provider.

  • Contact your bank.

If you still have not received your refund, please contact:

support@kamfort.shop

Our Customer Support team will be happy to assist you.

10. Order Cancellations

Orders may only be cancelled before they have entered processing or shipment.

Once an order has been shipped, it can no longer be cancelled and must follow our standard return procedure if eligible.

11. Contact Information

For any questions regarding returns, refunds, cancellations, or exchanges, please contact us:

Kamfort

Brignoles, Var 83170

Provence-Alpes-Côte d'Azur

France

Email: support@kamfort.shop

Website: https://kamfort.shop

We aim to respond to all customer inquiries within 1–2 business days.

Thank you for choosing Kamfort.